Yes, we ship worldwide. At the time of purchase, you will be asked for your shipping address and a quote will be provided. It is your responsibility to provide an accurate delivery address and to advise us of any special shipping instructions at the point of sale or immediately after.

All artworks are professionally packed to the highest standards by trained gallery professionals or our experienced logistics partners. We work in partnership with a number of specialise art couriers to offer the highest standard of service, offering both speed and efficiency as well as quality. Please see our Shipping Policy for more details, or feel free to get in touch with a member of our team.

We use a fully insured specialist courier to deliver our work across the UK and internationally. As a result, shipping costs will vary and can be determined on an individual basis at the point of sale.

If an artwork requires professional packing, including crating, additional costs will be factored into the quote provided.

Most of the work we ship is framed, which means the work will either be packed using ___ or crated if going internationally. The work is then delivered by fully insured art courier to ensure that you have a stress-free delivery. Any unframed work is flatpacked between two MDF boards, using archival materials to protect the work in transit.

We aim to ship all domestic orders within 5 working days of receiving full payment. International orders will be shipped within 10 working days of receiving full payment. If there are any delays in shipping, we will get in contact with you as soon as possible and let you know the estimated timings for delivery. 

Our customer service team will keep you up to date via email, including sending out a shipping confirmation and tracking numbers.

Absolutely, we are more than happy for you to collect from any one of our four galleries free of charge. We will discuss a suitable time for you to collect from your chosen location at the time of purchase.

Provided we arrange the shipping, we insure all artworks for their full value. We kindly ask you to notify us straightaway in the unlikely event of damage in transit. 

In the unlikely event that an artwork arrives damaged, please contact us immediately. If there is any noticeable damage to the packaging, please do not open it to inspect the artwork but contact us immediately for advice on next steps. Under our Terms of Business, it is the Buyer's responsibility to notify us of any damage within 5 working days. If you contact us after 5 days, we cannot accept responsibility for damage to the artwork as it will be difficult to prove when the damage occurred.

Since 10 January 2020, the 5th EU Money Laundering Directive has required art market professionals, including secondary market dealers (under which Hidden falls), to undertake anti-money laundering checks on all buyers who acquire a work of art priced at €10,000 or more (or have acquired more than one work of art with an aggregate price of €10,000 or more). We take our responsibility to comply with anti-money laundering regulations seriously and we ask you to respect this. While we recognise that it may be a minor inconvenience, if we ask you for proof of identification and confirmation of address, please understand that this is now a requirement placed on us by law.

Buyers ordering from outside of the UK may be required to pay import duty and/or taxes. Please note that any import taxes or duty are the responsibility of the buyer - this includes EU-based clients from 1 January 2021. We cannot accept any responsibility or liability for import tax and/or duty charged by your local tax authority if you are importing a work of art ordered from us into your country.